[JDEV] Pooled users/groups?

[Sebastiaan 'CBAS' Deckers]

Isn't that what the prority in a presence is used for?
Let all your helpdesk people use the same address (support at something.com)
but with specific resources (desk1, desk2, ...).
All you have to do then is send the correct priorities to the server when a
resource is available or when they are busy.

Not sure though, but try it :-)

Hope it helps,
Sebastiaan

----- Original Message -----
From: "Brian Lalor" <blalor at hcirisc.cs.binghamton.edu>
To: <jdev at jabber.org>
Sent: Wednesday, November 07, 2001 6:23 PM
Subject: [JDEV] Pooled users/groups?


> Good morning, all.  I've been asked to investigate IM solutions for my
> company.  I implemented Jabber probably a year ago and it has been working
> very well as an unsupported solution, but now I'm starting the process of
> requirements gathering to help decide what we really need and what other
> solutions are available.  Jabber is, of course, my first choice, but  I
> need to keep an open mind (not an easy task).
>
> The first requirement our solution must meet is having a virtual user
> which is comprised of many other users.  When someone sends a message to
> the virtual user, the message is routed to a member of the group, based on
> some kind of algorithm.  One possible use of this is in a helpdesk
> environment, where a user sends a message to support at jabber which is then
> routed to the "least busy" user.
>
> Would it be possible to implement this functionality in a
> component/transport?