[jdev] Online Customer Care Support

[Rias]

Hi all,

	Many thanks to all who had replied to my posting. I guess for a
start i will take a look at some of the commercial ones.

Rgds
Rias

On Fri, 27 Feb 2004, Matt Gordon wrote:

> I'll also apologize in advance for mentioning a commercial entity, but I
> work for Jabber, Inc., so that's where my context comes from.  This is
> something we've been working on for a while to fill some gaps with our
> helpdesk and increasingly, address customer requirements.  We've currently
> got a working prototype, which can be made available on request.  For
> self-driven development, there are a number of good open-source libraries
> available as well, I'd look at the jabber-net and JSO to start.
>
> Matt.
>
> Message: 1
> Date: Thu, 26 Feb 2004 13:32:06 -0500
> From: "Tom Coffin" <tcoffin at asg.bellsouth.net>
> Subject: RE: [jdev] Online Customer Care Support
> To: "Jabber software development list" <jdev at jabber.org>
> Message-ID: <1B45191DC83FC741B79DFF3A51580B2A41BDCD at asg03.appcon>
> Content-Type: text/plain;     charset="iso-8859-1"
>
> I don't know of anything, but I'd like to implement it too.
> --Tom.
> --------------------------------------------------------
> Server Products Architect and Team Lead
> BellSouth Internet Group
> 404-499-5502
>
> -----Original Message-----
> From: Rias [mailto:waiphang at starhub.net.sg <mailto:waiphang at starhub.net.sg>
> ]
> Sent: Wednesday, February 25, 2004 8:36 PM
> To: jdev at jabber.org
> Subject: [jdev] Online Customer Care Support
>
>
> Hi all,
>
>       I am trying to develop an Online Customer Care Support System.
> Basically, it's like a queue system where customer gets a ticket upon
> logging in and waits for an available Customer Care Officer to attend to
> him/her.
>
>       I am wondering if anyone out there knows if there's already such a
> software available or anyone can help me out with some valuable
> sugguestion on how should i start? Thanks a million. :)
>
> Rgds
> Rias
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>
> Matt Gordon
> Solutions Architect
> Jabber, Inc.
> tel 303.308.3263
> fax 303.308.3215
> im mgordon at jabber.com <mailto:mgordon at jabber.com>
>
>