[jdev] Online Customer Care Support

[Matt Gordon]

I'll also apologize in advance for mentioning a commercial entity, but I
work for Jabber, Inc., so that's where my context comes from.  This is
something we've been working on for a while to fill some gaps with our
helpdesk and increasingly, address customer requirements.  We've currently
got a working prototype, which can be made available on request.  For
self-driven development, there are a number of good open-source libraries
available as well, I'd look at the jabber-net and JSO to start.
 
Matt.
 
Message: 1
Date: Thu, 26 Feb 2004 13:32:06 -0500
From: "Tom Coffin" <tcoffin at asg.bellsouth.net>
Subject: RE: [jdev] Online Customer Care Support
To: "Jabber software development list" <jdev at jabber.org>
Message-ID: <1B45191DC83FC741B79DFF3A51580B2A41BDCD at asg03.appcon>
Content-Type: text/plain;     charset="iso-8859-1"
 
I don't know of anything, but I'd like to implement it too.
--Tom.
--------------------------------------------------------
Server Products Architect and Team Lead
BellSouth Internet Group
404-499-5502
 
-----Original Message-----
From: Rias [mailto:waiphang at starhub.net.sg <mailto:waiphang at starhub.net.sg>
]
Sent: Wednesday, February 25, 2004 8:36 PM
To: jdev at jabber.org
Subject: [jdev] Online Customer Care Support
 
 
Hi all,
 
      I am trying to develop an Online Customer Care Support System.
Basically, it's like a queue system where customer gets a ticket upon
logging in and waits for an available Customer Care Officer to attend to
him/her.
 
      I am wondering if anyone out there knows if there's already such a
software available or anyone can help me out with some valuable
sugguestion on how should i start? Thanks a million. :)
 
Rgds
Rias
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Matt Gordon
Solutions Architect
Jabber, Inc.
tel 303.308.3263
fax 303.308.3215
im mgordon at jabber.com <mailto:mgordon at jabber.com> 
 
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