MyForum Proxy (was RE: [JDEV] Re: Jabber wish-list)

[Todd Bradley]

I really like this.  If you built it, we'd probably use 
it for Jabber.com online technical support.  I've been
thinking for several months that we need some kind of
module like this for our own purposes, at least, but we
haven't had time to build it yet.

I'd love to be involved in design, review, and testing
of this, but I probably can't contribute any coding
cycles for a few months.


Todd.

> -----Original Message-----
> From: Michael Wilson [mailto:mwilson at myopenapps.com]
> Sent: Wednesday, January 24, 2001 7:01 AM
> To: jdev at jabber.org
> Subject: [JDEV] Re: Jabber wish-list
> 
> 
> One other feature I forgot to mention (which is odd since it was the
> initial starting point of the proxy project). The MyForum proxy
> allows you to define 'virtual users' associated with a user group.
> When someone tries to open a conversation to the virtual user the
> proxy checks all the (online) users in the associated user group
> and picks the one with the fewest open conversations. From that
> point on the proxy transparently redirects all messages from the
> querying user to the selected user and modifies messages from the
> selected user to the querying user to the selected user so that they
> look like they came from the virtual user.
> 
> This is essential for the initial application of customer support;
> the customer fires up the applet and it auto-generates a username
> and password, logs on to Jabber and opens a conversation to the
> least-busy support person. This has the benefits of load-balancing
> on the support side and simplicity for the customer; they just click
> a link and they get a chat box pointing at a support representive.
> 
> Of course the ability to set arbitary and undetectable username
> mappings from the server console also allows all sorts of practical
> jokes ;>
> 
> Anyway, is this functionality in or soon to appear in Jabber?
> 
> -- 
> | Michael Wilson               "Smart Applications - Tools for life"
> | Java Developer                           available @              
> | Insight ASP LTD                   http://www.myopenapps.com       
> +----------------------Open Source Innovation-----------------------
> 
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