<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2723.2500" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff><FONT face=Arial size=2> <DIV><FONT face=Arial size=2>Hello,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I am currently working on a project that basically is a automated chat bot that tries to find people available and forward information.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Basically, lets say I have a customer service web page.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>When someone enters a service request on the web page, I want to email out the request as well as contact a Jabber client bot with the information a person has posted from the web page.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>The bot needs to find out who is online out of a list of buddies, as well as who is online but away (as a secondary level of potential contacts).</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>The bot is then to randomly select a buddy out of the list of available buddies and contact them with information from the email / customer service web page, such as a simple message like "Case 1234: Can you take it?" </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>If a person responds "yes" then it should give a response like, "ok, you have the case". </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>In the case the person doesn't respond in 20 seconds, or responds, "no", the bot should then contact a different person who is available, and on the list.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>After the bot contacts everyone, and no one responds, it should then somehow be able to send another email to me saying no one was able to take the call (or some how contact my cell phone... which is probably a whole 'nother thing and can probably be dealt with by perhaps then contacting an IM client on my cell phone).</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Which SDK / software would be the best to use / develop on to work this? Perhaps I need to find an existing "bot" and customize it, or is this a project that would be better start from scratch? My main programming skills are in Java and I have used some Perl before :)</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Thank you.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>-Edward</FONT></DIV></FONT> <DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>