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<DIV><FONT face=Arial size=2><FONT face="Times New Roman"
size=3>Hello,<BR> <BR> We are exploring the posibility of using jabber for
a live customer support chat application.<BR> <BR> It would require
configuring jabber to work as follows:<BR> <BR> 1. A customer clicks on a
link that directs them to a<BR> window where they can enter their name and
email.<BR> When they submit the form, the a jabber web based<BR>
client will lauch and prompt user to wait for the<BR> next available
agent.<BR> <BR> 2. A pool of agents in the other end will be
waiting<BR> for customer connections from the web site. The next <BR>
available agent will be connected to the customer<BR> and will spawn a
private chat session.<BR> <BR> 3 When the session is over, a transcript of
the session will<BR> be sent to a predetemined addrerss, and the agent
will<BR> go back to the pool of available agents.<BR> <BR> Is it
possible to set something like that in jabber?<BR> <BR>
Thanks,<BR> Jaime</FONT><BR></FONT></DIV>
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