[jdev] Special kind of user visibility restrictions

[Matt Tucker]

Wladimir,

I'm not sure it could address every single feature you listed out of the
box, but we created Jive Live Assistant to handle just this sort of
problem area -- http://www.jivesoftware.com/products/liveassistant. Live
Assistant adds queuing and routing functionality to XMPP as well as a
lot of tools specifically aimed at customer support environments. 

We have several customers with similar setups to what you listed, so I
think Live Assistant would do what you're looking for with only a few
customizations.

Feel free to contact me off-list if you have more detailed questions.

Regards,
Matt

> -----Original Message-----
> From: jdev-bounces at jabber.org 
> [mailto:jdev-bounces at jabber.org] On Behalf Of Wladimir Mutel
> Sent: Wednesday, August 31, 2005 12:43 AM
> To: jdev at jabber.org
> Subject: [jdev] Special kind of user visibility restrictions
> 
> 	Hi,
> 
> 	We are planning to deploy a Jabber server in the 
> enterprise "extranet" and to move customer support 
> communication to it. However we have quite complex 
> multilayered hierarchy of customers with strong 
> visibility/isolation rules like below :
> 
> Layers, from top to bottom :
> 
> 1. Technical support (TS), inside enterprise; 2. Customer 
> support (CS), inside enterprise; 3. System owners (SO), 
> outside enterprise; 4. End users (EU), outside enterprise.
> 
> Rules for these layers :
> 
> 1,2. Inside enterprise, TS and CS people can freely speak
> 	with each other and between teams. As well as with
> 	SO and EU people when they need appropriate support.
> 
> 3. SO people can speak to CS people;
> 	then CS people can possibly connect them to TS people.
> 	SO entities (groups of 1 or more persons) are not allowed
> 	to know and to speak with other SO entities in their layer.
> 	Inside SO entity, people are allowed to speak with each other.
> 
> 4. EU people can speak to SO people. SO people can connect them
> 	to CS people, and they then - to TS. Each SO entity
> 	has 1 or more subordinated EU people.
> 	EU people are not allowed to know and speak with each other.
> 
> 	So as you see, these rules are quite advanced. Now I 
> would like to ask your advise on how to implement them in 
> Jabber setup.
> What documentation should I read, and additinal modules or 
> even server implementations should we use ?
> 
> Thank you in advance for your replies.
> 
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