[jdev] Special kind of user visibility restrictions

[Tomasz Sterna]

2005/8/31, Wladimir Mutel <mwg at mwg.dp.ua>:
>         We are planning to deploy a Jabber server in the enterprise
> "extranet" and to move customer support communication to it. However we
> have quite complex multilayered hierarchy of customers with strong
> visibility/isolation rules

This looks like a job for an Incident Tracking System more than
Instant Messaging.
I would suggest looking for one that suits your needs, and
implementing incident sumbision and notification over XMPP.
This way you could design all kinds of workflows inside the ITS and
have instant communication of state and resolution via XMPP.

-- 
smk