[jdev] Online Customer Care Support

[Rias]

Hi all,

	I am trying to develop an Online Customer Care Support System.
Basically, it's like a queue system where customer gets a ticket upon
logging in and waits for an available Customer Care Officer to attend to
him/her.

	I am wondering if anyone out there knows if there's already such a
software available or anyone can help me out with some valuable
sugguestion on how should i start? Thanks a million. :)

Rgds
Rias