[JDEV] share jid

[Diana Chu]

Hi,

I am trying to come up with a help desk solution using Jabber. One of the
requirements is that customers would use a generic address (jid) to get help
(eg. help at xyz.com). We would have different help desk agents to services
requests. After an agent has been assigned the request, can the agent make
connection with the customer still using the jid help at xyz.com. The
requirement is that help desk agents will appear generically rather than
individually to the customer. Can one jid be shared among multiple users?

- Diana