[JDEV] Live Chat for Customer Support application

[Jaime Pereira]

Hello,
 
 We are exploring the posibility of using jabber for a live customer support chat application.
 
 It would require configuring jabber to work as follows:
 
 1. A customer clicks on a link that directs them to a
  window where they can enter their name and email.
  When they submit the form, the a jabber web based
  client will lauch and prompt user to wait for the
 next available agent.
 
 2. A pool of agents in the other end will be waiting
 for customer connections from the web site. The next 
 available agent will be connected to the customer
 and will spawn a private chat session.
 
 3 When the session is over, a transcript of the session will
 be sent to a predetemined addrerss, and the agent will
 go back to the pool of available agents.
 
 Is it possible to set something like that in jabber?
 
 Thanks,
 Jaime


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